window, living room picture window – 51 – replacement #2 – broken trim replaced – (20110727) – IMG_3401
Image by Rev. Xanatos Satanicos Bombasticos (ClintJCL)
They broke my trim while installing the window. Given that I had waited an additional month past the original install date due to their mess-ups … I was pretty insistent that they go down to Home Depot, buy replacement trim, and install it at no cost to me right that second. They sent a higher-level guy over — he actually arrived within 2 minutes of me calling (!). I ultimately got my way. Even if, in theory, they weren’t the ones to break it….The least they can do for keeping our living room in disarray for a whole month is to actually make the final product look right. After all the trouble we’ve had with contractors during EVERY possible home renovation, it’s increasingly hard to get me to take no for an answer, and I’ve increasingly come to understand why "bitchy customers" are the way they are. Asking nice doesn’t work.
The replacement trim wasn’t an exact match, but nobody’s checking that. I’m quite happy with the results, especially after Carolyn painted it.
Look outside the window. See the solar light sitting in the bricks? LIFE TETRIS.
bricks, house maintenance, kudzu, living room window, replacement trim, solar light.
BACKSTORY: So our homeowners insurance (Farmers) got dropped due to having peeling paint on our window sills (among other things). Weak. It was a LOT of work AND money for us to repaint all our sills. Wood windows SUCK!! Modern vinyl windows are MAINTANENCE-FREE!! Wood windows… You gotta re-glaze the panes when they fall out, and then the wood itself is always going to slowly rot away. We already had our cats knock a pane out, so we already had glazing compound for pane repairs. This came in handy when we painted our various window sills, as some also needed glazing compound.
So the largest window in our house — actually 3 windows — was a major pain, and one of the few single-pane windows in the house. It would leak heat/cold in the summer/winter, and looked really bad compared to the new siding we had installed 6 or so years ago. So we decided to go ahead and replace just this window (actually 3 separate windows). Man was it expensive! ,350! Thompson Creek had the best pitch and data, whereas Home Depot required up front for an appointment they never showed up for and a list of 4 phone numbers to escalate (all 4 failed). So we had Thompson Creek do it of course! They did it, said they did it wrong, made us wait a month while making a new window (pro: they are all custom-made just for you; con: they are all custom-made, so a screw-up requires waiting for a new one to be made), then installed the new window, and finally everything was good and we were satisfied.
It was just kind of a pain because it cost so much money and had our living room in disarray for so many months, and the whole insurance basis for the situation was pretty bullshitty in the first place. We’re not going to make a property damage claim due to moisture that occurs because our paint was peeling! Ridiculous…