Virginia Credit Union reduces mortgage application processing times with document automation

To increase efficiency and accommodate a paperless environment, Virginia Credit Union investigated modernizing its document handling process, starting with mortgage applications. The organization jumpstarted a project including ReadSoft’s document capture solution to capture, classify and index incoming data & also utilized NMS Imaging’s eFlow solution for electronic workflow. Cara Gwinn, Business System Solutions Group Manager at VACU, sat down to share the organization’s experience leveraging document automation to boost its mortgage application process.

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